My password doesn't work
⚠️ This article is about accounts used for our comprehensive randomisation service and Red Pill only. If you are using the Simple randomisation service please see this article instead.
If you think your password doesn't work please check:
- You are using the correct email address. Check the spelling and if you have several work email addresses use the one that your account was created with (look in your emails for an 'Account created' email from Sealed Envelope and note which address it was sent to).
How to reset your password
You cannot reset your own password unless you have previously added a mobile phone number or backup email address to your account. If you haven't done this please contact the trial manager or other holder of an administrator account for the system concerned. They will be able to send a password reset email to the email address for your account.
Click on the Forgot your password? link on the password step of the login page and enter the email address for your account. If you have an account you will be sent an email with instructions. If you do not receive the email you either do not have an account, or the email has gone to your Spam folder or been blocked by your email provider. Check your spam and contact your email administrator if you are sure you have an account. Contact the trial manager or other holder of an administrator account for the system concerned if you do not have an account.
Please do not contact Sealed Envelope as we do not reset passwords for users (unless you are the only administrator for a trial).